BODYWISDOM SYSTEM. ONLINE PROGRAMS
Member FAQ
Elevate (BodyWisdom Coaching)
GETTING STARTED
Q: What is BodyWisdom Coaching?
A: It’s personal online coaching with a certified trainer. Your plan is built for you, your goals, and your body, and you get ongoing support from start to finish (12 weeks).
Q: Who is it for?
A: It’s for adults 50 and older who want personal guidance and accountability, not just a program to follow on their own. You can be a beginner or have experience.
Q: Do I need to check with my doctor first?
A: Yes, we recommend it, especially if you have a health condition, take medication, or have had an injury. Coaching is educational and is not medical advice.
Q: How do I get started after I join?
A: You will receive a mail with your instructions to follow. You’ll complete a short intake form about your health, goals, and schedule. Then you’ll book your first video call. Your personal plan will be ready 2-3 days after that.
Q: Is it normal to feel sore after a workout?A: Mild soreness for 1–2 days is normal. Walk, stretch and drink water. If you feel sharp or lasting pain, stop and talk to your doctor.
Q: I missed a few workouts. Did I ruin my progress?
A: No. Just pick up where you left off. You have lifetime access, so you never fall behind.
Q: How long until I see results?
A: Many people feel stronger and more energetic in 2–4 weeks. Visible changes take longer. Be patient and keep going.
Q: I can’t log in or a video won’t play. What do I do?
A: Email me at ruthhenao@bodywisdom.fit. I will reply within 48 hours, Monday to Friday.
YOUR PERSONAL PLAN
Q: What’s included in my coaching?
A: You receive:
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A workout plan made for you
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Weekly check-ins
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A video call every 2 weeks
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Feedback on your exercise form
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Messaging support during office hours
Q: Can my plan change if my needs change?
A: Yes. If you have a busy week, an injury, travel, or a new goal, please tell us, and we’ll adjust your plan.
Q: What equipment do I need?
A: This program requires dumbbells as the main equipment, in different sizes. Start with 5 to 25, and as you get stronger, keep adding to your home gym. An exercise bench and a floor mat are also recommended. See our recommendations on Favorites.
STAYING IN TOUCH
Q: How do I share my progress?
A: Fill out your weekly check-in form (it takes 2 minutes): Check-in Form. You can also send a photo or short video of your exercise form.
Q: How do I ask questions between calls?
A: Message me on WhatsApp: 1786- 964-8182 during office hours: Mon - Fri, from 8 am to 5:00 pm. Eastern Time. I reply within 24 hours. A voice note is welcome if you prefer to talk.
Q: What if I can’t make my video call?
A: Let me know at least 2 hours ahead, and we’ll reschedule.
PROGRAM QUESTIONS
Q: How long does coaching last, and what does it cost?
A: 12 weeks is the length of the program and its how long we will provide accountability and support.
($550 per month).
Q: Can I cancel or pause?
A: Please see the Cancellation Policy for full information.
Refund policy (Elevate):
Pricing. Elevate is $550 per month, or $1,320 if you pay in full for the 12 weeks (20% off).
Refunds. Your first 14 days are risk-free in these cases:
Before your personal plan is ready: we refund your payment in full.
After your plan is ready, within 14 days: we refund your payment minus a $150 setup fee. This covers the time spent reviewing your forms, building your plan and holding your first video call.
After 14 days: we don’t give refunds for months already started. If you pay monthly, you can cancel with 7 days’ notice before your next payment date. If you paid in full, your payment covers all 12 weeks of coaching at a discounted price, and it is non-refundable after the first 14 days.
Health reasons. If your health screening shows you need your doctor’s OK, your coaching starts when we receive it. If you can’t be cleared to exercise, we refund your payment in full.